Shipping policy

Delivery Timeline Policy

At Opodo Group Limited, we are committed to delivering high-quality digital marketing and advertising services within the agreed timelines. This Delivery Timeline Policy explains our commitments regarding project completion and delivery schedules.

1. Agreed Delivery Timeframes

The delivery period for each service or project will be discussed and mutually agreed upon before work begins. Timelines may vary depending on the scope, complexity, and requirements of the project.

Services may include, but are not limited to:

  • Social Media Marketing

  • Search Engine Optimization (SEO)

  • Shopify Development

  • Google Ads Management

  • Website Development

  • Branding and Graphic Design

  • Content Creation

  • Other Digital Marketing Services

The agreed delivery timeline will be communicated to the client through email, proposal, invoice, or service agreement.

2. Commitment to Timely Delivery

Opodo Group Limited strives to complete all projects and services within the agreed timeframe. We maintain regular communication with clients throughout the project to ensure smooth execution and timely completion.

3. Client Cooperation

Timely delivery depends upon the client providing:

  • Required information and materials promptly;

  • Necessary approvals and feedback;

  • Access to accounts, platforms, and resources;

  • Timely responses to requests.

Delays caused by the client, third-party providers, or circumstances beyond our reasonable control may extend the delivery schedule and shall not constitute a breach of this policy.

4. Delay Compensation

If Opodo Group Limited fails to deliver the agreed service within the mutually agreed timeline solely due to reasons within our control, the client may be eligible to receive compensation equal to 20% of the total service fee paid.

This compensation shall apply only if:

  • The original delivery timeline was clearly agreed upon in writing;

  • The delay was caused exclusively by Opodo Group Limited;

  • The client fulfilled all obligations and provided required materials and approvals on time;

  • No force majeure events or third-party disruptions contributed to the delay.

The 20% compensation may be issued as:

  • A partial refund; or

  • A credit toward future services, at the discretion of Opodo Group Limited.

5. Exceptions

The 20% compensation policy shall not apply in cases involving:

  • Delays caused by the client;

  • Additional work requested after project commencement;

  • Changes in project scope;

  • Third-party platform interruptions or restrictions;

  • Hosting, domain, or software provider delays;

  • Internet outages or technical failures;

  • Force majeure events, including natural disasters, government actions, cyberattacks, or circumstances beyond our reasonable control.

6. Project Extensions

Where necessary, both parties may mutually agree to extend the delivery timeline. Any revised deadlines will replace previous delivery commitments.

7. Contact Information

For questions regarding delivery schedules or delays, please contact:

Opodo Group Limited
Website: www.opodogroup.com
Email: info@opodogroup.com