Terms of service

Terms of Service

Welcome to Opodo Group Limited ("Company", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, www.opodogroup.com, and any services provided by Opodo Group Limited.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use our website or services.

1. About Us

Opodo Group Limited is a United Kingdom-based digital marketing and advertising company providing services including, but not limited to:

  • Social Media Marketing

  • Search Engine Optimization (SEO)

  • Shopify Development

  • Google Ads Management

  • Website Development

  • Branding and Graphic Design

  • Content Creation

  • Advertising Campaign Management

  • Digital Marketing Consultation

  • Related online marketing services

2. Eligibility

By using our website and services, you confirm that:

  • You are at least 18 years old.

  • You have the legal authority to enter into binding agreements.

  • All information you provide is accurate and complete.

3. Services

The scope, deliverables, timelines, and fees for services shall be agreed upon between Opodo Group Limited and the client before work begins.

All services are provided on a professional and commercially reasonable basis.

We do not guarantee specific outcomes, including:

  • Search engine rankings;

  • Website traffic;

  • Lead generation;

  • Sales or revenue increases;

  • Return on advertising investment.

Results may vary depending on market conditions, competition, and third-party platforms.

4. Client Responsibilities

Clients agree to:

  • Provide accurate information.

  • Supply required content and materials promptly.

  • Cooperate throughout the project.

  • Review and approve work within reasonable timeframes.

  • Ensure that all materials provided do not infringe upon third-party rights.

  • Comply with all applicable laws and regulations.

Delays caused by the client may affect project timelines and delivery dates.

5. Pricing and Payments

Fees for services will be communicated before work begins.

Unless otherwise agreed:

  • Payments are due according to the agreed invoice terms.

  • Deposits and upfront payments may be required.

  • Late payments may result in suspension or termination of services.

  • Prices are subject to change without prior notice for future services.

Clients remain responsible for any third-party expenses, including:

  • Advertising budgets;

  • Domain registration fees;

  • Hosting fees;

  • Shopify subscriptions;

  • Software subscriptions and applications.

6. Intellectual Property

Unless otherwise agreed in writing:

  • All content, designs, graphics, strategies, code, reports, and materials created by Opodo Group Limited remain the property of Opodo Group Limited until full payment has been received.

  • Upon full payment, ownership of approved deliverables may transfer to the client, except for third-party software, templates, or licensed materials.

  • Opodo Group Limited retains the right to use completed work for portfolio and promotional purposes unless otherwise agreed in writing.

7. Third-Party Platforms

Our services may involve the use of third-party platforms including:

  • Google Ads

  • Google Analytics

  • Meta Ads (Facebook and Instagram)

  • Shopify

  • TikTok

  • LinkedIn

  • YouTube

Opodo Group Limited is not responsible for:

  • Changes to third-party policies;

  • Platform suspensions;

  • Account restrictions;

  • Service interruptions;

  • Algorithm changes or ranking fluctuations.

8. Website Usage

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt unauthorized access to systems or servers.

  • Distribute malicious software.

  • Interfere with website functionality.

  • Copy, reproduce, or exploit website content without permission.

Violation of these Terms may result in suspension or termination of access.

9. Confidentiality

Both parties agree to keep confidential information private and not disclose proprietary information to unauthorized third parties except where required by law.

10. Cancellation and Termination

Either party may terminate services by providing written notice.

Opodo Group Limited reserves the right to suspend or terminate services immediately if:

  • Payments are overdue;

  • Clients violate these Terms;

  • Fraudulent or unlawful activities are suspected.

Termination does not relieve the client of outstanding payment obligations.

11. Refund Policy

Refunds and cancellations are governed by our separate Return and Refund Policy.

Digital marketing and advertising services are generally non-returnable once work has commenced.

Approved refunds are granted solely at the discretion of Opodo Group Limited.

12. Limitation of Liability

To the maximum extent permitted by law, Opodo Group Limited shall not be liable for:

  • Loss of profits;

  • Loss of revenue;

  • Business interruption;

  • Loss of data;

  • Indirect, incidental, or consequential damages;

  • Advertising performance fluctuations;

  • Search engine algorithm changes;

  • Third-party platform actions.

The total liability of Opodo Group Limited shall not exceed the amount paid by the client for the specific service giving rise to the claim.

13. Disclaimer

Services are provided on an "as is" and "as available" basis.

Opodo Group Limited makes no warranties, express or implied, regarding:

  • Continuous availability of services;

  • Specific business results;

  • Search rankings;

  • Advertising performance;

  • Accuracy or completeness of third-party information.

14. Indemnification

You agree to indemnify and hold harmless Opodo Group Limited, its directors, employees, contractors, and affiliates from any claims, damages, losses, liabilities, costs, and expenses arising from:

  • Your use of our services;

  • Breach of these Terms;

  • Violation of applicable laws;

  • Infringement of third-party rights.

15. Force Majeure

Opodo Group Limited shall not be liable for delays or failures caused by circumstances beyond its reasonable control, including:

  • Natural disasters;

  • Internet outages;

  • Government actions;

  • Pandemics;

  • Cyberattacks;

  • Third-party service interruptions.

16. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated Terms become effective immediately upon publication on www.opodogroup.com.

Continued use of our website or services constitutes acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact Information

Opodo Group Limited

Website: www.opodogroup.com

Email: info@opodogroup.com